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Terms & Conditions
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These are the Terms and Conditions of Lontech Health Defence Ltd. Please read through our Terms and Conditions carefully. We reserve the right to change these Terms and Conditions from time to time without notice. Any such changes will take effect from the moment they are posted on this page. These Terms and Conditions were last updated 13/09/2021
1. Contract Arrangement and Liability
1.1 After placing an order, you will receive an email from us acknowledging that we have received your order. This may not mean that your order has been accepted.
1.2 If we are unable to supply the product and payment has already been received, then your Bank, Credit, Debit Card or PayPal account will be refunded and credited with the total sum paid. We can only refund back on to the original source of payment.
1.3 Please note that images of products on our site are for illustration only. Any item that is not specified in the product description but appears in the image(s) will not count as part of the order.
1.4 Our only liability under these Terms and Conditions will be to make good any shortage or non-delivery or to replace or repair defective or damaged goods ordered from us. We cannot be responsible for any consequential loss, loss of profits, damage to property or wasted expenditure.
1.5 Lontech Health Defence Ltd retains the right not to accept any order that is subject to an error on its website, and will in these circumstances reimburse any payments made in full.
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2. Price and Payment
2.1 All prices displayed are in GBP.
2.2 The total sum of the goods and any applicable delivery costs will be taken at the point of order.
2.3 Lontech Health Defence Ltd has the right to verify that a customer has the right to use the Payment Card or Bank Account specified to place an order. We reserve the right to delay any shipping of goods until we are satisfied that an order is authorised and non-fraudulent. If we are not satisfied, the order will be cancelled and monies reimbursed.
2.4 All billing information must match that of the payment Bank or Card provider, and failure to supply this information may result in a delay, as set out in the point above.
3. Cancellation before Shipment
3.1 You may cancel your order after receipt of your order confirmation, but before receipt of the goods by contacting us in writing. You can email us at: info@lontechhealthdefence.co.uk
3.2 We cannot accept cancellation of goods, which are made to your specific requirements or can be referred to as bespoke in size or specification.
4. Risk and Title
4.1 The goods will be at your risk from the time of delivery. Any goods delivered to your pre-assigned destination but accepted by another party shall also be at your risk.
4.2 Ownership of the goods shall only pass to you once full payment for the goods and delivery has been made.
5. Product and Service Details
5.1 Lontech Health Defence Ltd reserves the right to alter, amend and change any product description or image at any time. Any amendment will supersede any prior version.
5.2 All sizes stated are approximations only. All goods listed on Lontech Health Defence Ltd are produced to a level of tolerance of size. Colours and materials may not appear identical to that seen on this site. Images are for illustration purposes only.
5.3 Any item not carried in stock will be shown with an approximate lead time. We always try to keep this as accurate as possible, but from time to time, this lead time can vary. Where there are delays, we will try our best to notify you in good time.
5.4 Lontech Health Defence Ltd reserves the right to send you periodic promotional emails regarding exclusive promotions. You have the right to opt-out from receiving these via a link within the email.
6. Delivery
6.1 Our carriers are contracted to deliver on our behalf. If you arrange for goods to be left with a neighbour or left in a specific location, neither Lontech Health Defence Ltd nor the carrier will be liable for any damage or theft of the goods.
6.2 We will always make every effort to ensure delivery takes place within any pre-arranged timeslot. But this may not always be possible due to circumstances outside of our control. We cannot be liable for any consequential loss as a result of delivery outside of this time slot.
6.3 If the goods are delivered damaged, or there is a part missing, you must clearly state this on the delivery note.
6.4 Where applicable signing the delivery note in any way will count as a clear POD (Proof of Delivery) and signing as ‘not checked’ or similar will be counted as a clear POD.
6.5 If for any reason the delivery is missed, cancelled or postponed by you and the carriage is already deemed chargeable by the carrier of choice, we may seek to recover this carriage charge from you.
PLEASE TAKE TIME TO INSPECT THE ITEMS ON ARRIVAL. A CLEAR POD MAY PREVENT US FROM REPLACING DAMAGED ITEMS.
7. Returns and Refunds
7.1 By purchasing from Lontech Health Defence Ltd, either by phone or through the website, you are protected by the Distance Selling Regulations. This EU regulation allows you 14 calendar days from the day after delivery to notify us of any reason why you are unhappy with the goods. We require this notification in writing (email).
7.2 By confirming that you are unhappy with the items for any reason, we can offer a refund or a replacement.
7.3 The returning goods must be received at our warehouse in perfect condition and in the original packaging. Only once we have inspected the goods will the risk of these items be transferred from you to Lontech Health Defence Ltd. Up until this point, the goods will remain your property. Our warehouse address can be supplied upon request.
7.4 Consumers in the UK have 30 days to report faulty and or damaged goods and to exercise their right of withdrawal from a distance contract or off-premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).
7.5 All refunds will be processed as soon as goods are received into our warehouse, but not longer than 14 days from the day of collection.
Customer Services Contact Details:
E-mail: info@lontechhhealthdefence.co.uk
8. Online Dispute Resolution
8.1 Should you have any concerns regarding our service, please contact us at info@lontechhealthdefence.co.uk. For more information on the Online Dispute Resolution, please visit https://www.adrgroup.co.uk/DisputeResolution/online-dispute-resolution-odr
9. Third-Party Links
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This website contains third party links to information and or websites that we are not affiliated with. We are not responsible for the accuracy of any third party materials or content. We do not warrant any liability of any actions taken that causes damage or harm from the use of third party website’s, purchase’s, advice, material or information obtained therein. We advise you to peruse third-party’s practices and policies prior to engaging in any transaction or agreement. Any third-party claims, concerns, complaints or questions in respect of third-party products or information should be taken up with the third-party.
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10. Medical disclaimer
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The information provided by this website is created and published online for informational purposes only. It is not intended to be medical advice. It is not a substitute for professional medical advice. The information should not be considered complete, should not be considered medical advice, and should not be used in place of a visit, call, consultation or advice of your physician or other health-care provider. Information obtained from within this website site is not exhaustive. We recommend each individual to research mentioned topics further to their satisfaction. For medical advice consult your GP or your professional health-care provider.
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Lontech Health Defence Ltd Registered in England No: 12678278 Registered Office: Kemp House, 160 City Road, London EC1V 2N
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Return Policy
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You have 14 days, from the day after delivery, to let us know if there is any reason why you are unhappy with your purchase. We can then arrange for a replacement or refund.
We always strive to give you the very best descriptions, photos and reviews of the products on our site.
If you did want to return your order, we will require notification in writing (simply reply to the order confirmation email), and this must be received within the 14 days. Once we have received this, we can then discuss your options (exchange or refund).
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